1775419256O:34:"App\Settings\PrivacyPolicySettings":3:{s:5:"title";s:14:"Privacy Policy";s:7:"content";s:6235:"<h1><strong>Privacy Policy</strong></h1><p><strong>Effective Date:</strong> 20 January 2025</p><p><br></p><p>SendZa (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use the SendZa platform, website, and related services.</p><p><br></p><h2><strong>1. Information We Collect</strong></h2><p>We may collect the following types of information:</p><p><br></p><h3><strong>1.1 Personal Information</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Name and surname</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Email address</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Phone number</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Business name and details</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Billing and subscription information</li></ol><p><br></p><h3><strong>1.2 Usage &amp; Technical Information</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Login activity</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>IP address</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Browser and device information</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Platform usage data (features used, message volumes, automation activity)</li></ol><p><br></p><h3><strong>1.3 Customer Data</strong></h3><p>When you use SendZa, you may upload or process contact information of your own customers. You remain the owner and controller of this data.</p><p><br></p><h2><strong>2. How We Use Your Information</strong></h2><p>We use collected information to:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Provide and operate the SendZa platform</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Manage subscriptions, billing, and account access</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Enable WhatsApp automation, campaigns, and AI features</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Improve platform performance and user experience</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Communicate important service updates and reminders</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Provide customer support and technical assistance</li></ol><p><br></p><h2><strong>3. Data Sharing &amp; Disclosure</strong></h2><p>We do <strong>not sell or rent</strong> your personal data.</p><p>We may share information only when:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Required to operate core services (e.g. hosting, payment processing)</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Required by law or regulatory authorities</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Necessary to prevent fraud, abuse, or security threats</li></ol><p>All third-party service providers are required to handle data securely and confidentially.</p><p><br></p><h2><strong>4. Data Storage &amp; Security</strong></h2><p>We implement appropriate technical and organizational measures to protect your data, including:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Secure servers</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Access controls</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Encrypted connections where applicable</li></ol><p>While we take security seriously, no system is 100% secure, and users acknowledge this risk.</p><p><br></p><h2><strong>5. Data Retention</strong></h2><p>We retain personal data only for as long as necessary to:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Provide our services</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Meet legal and accounting requirements</li></ol><p>You may request deletion of your account and associated data, subject to legal obligations.</p><p><br></p><h2><strong>6. Your Rights</strong></h2><p>You have the right to:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Access your personal data</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Request correction of inaccurate data</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Request deletion of your data</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Object to or restrict certain processing activities</li></ol><p>Requests can be sent to our support team (see contact details below).</p><p><br></p><h2><strong>7. Cookies &amp; Tracking</strong></h2><p>SendZa may use cookies or similar technologies to:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Improve functionality</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Analyse usage patterns</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Enhance user experience</li></ol><p>You can control cookies through your browser settings.</p><p><br></p><h2><strong>8. Third-Party Services</strong></h2><p>SendZa integrates with third-party platforms such as WhatsApp and payment providers. Your use of those services is also subject to their respective privacy policies.</p><p><br></p><h2><strong>9. Changes to This Policy</strong></h2><p>We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of SendZa constitutes acceptance of the updated policy.</p><p><br></p><h2><strong>10. Contact Us</strong></h2><p>If you have any questions about this Privacy Policy or how your data is handled, please contact us:</p><p>📧 <strong>Support Email: Support@sendza.co.za</strong></p><p> </p>";s:10:"updated_at";s:27:"2025-12-15T11:09:56.235673Z";}